ISO 20000 is the world's first international standard for IT Service Management. ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2011 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.

The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure.

• Benefits of ISO/IEC 20000-1:2011
• • Identify the require to plan and apply ITSM processes, report on the IT services and most important metrics of the ITSM processes, schedule and conduct regular reviews, assessments and inspection and plan for continual service development.

    • Understand, recognize and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of constant development procedures.
    • Explain the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
    • Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply suitable methods within an organization.
    • Produce a gap analysis supported by an development and implementation plan.

    
    

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